Effective Date: January 1, 2024

At Mercaneus, we strive to provide a secure, convenient, and flexible shopping experience for all of our customers. Our Payment Policy outlines the available payment methods, security measures, and processing details to ensure a smooth and safe transaction process.

1. Accepted Payment Methods

We accept a wide range of payment methods to make your shopping experience as convenient as possible. Our payment processing is powered by Shopify Payments, ensuring a secure and seamless transaction for all orders.

The following payment methods are accepted:

●     Credit and Debit Cards:

○     Visa

○     MasterCard

○     American Express

○     Discover

●     Digital Wallets:

○     Apple Pay

○     Google Pay

●     PayPal:
We also accept payments through PayPal, allowing you to make secure payments using your PayPal account or a linked credit card.

●     Shopify Payments:
We use Shopify Payments as our primary payment gateway, which ensures that your transaction is processed securely and efficiently.

●     Other Payment Methods:
If available, additional payment options may be provided based on your location.

2. Payment Security

We prioritize the security of your financial information. All transactions on Mercaneus.com are encrypted using SSL (Secure Socket Layer) technology to ensure that your payment details are protected.

Shopify Payments is fully compliant with PCI DSS (Payment Card Industry Data Security Standards), meaning your payment details are processed securely and safely. We do not store your credit card information on our servers. All payment information is processed through Shopify’s secure gateway or PayPal’s secure platform.

3. Payment Authorization

When you place an order on our website, the total amount for the products, applicable taxes, and shipping fees will be calculated at checkout. After completing the payment process, you will receive an order confirmation email.

●     Authorization and Capture: Your payment is authorized when you place the order. However, your payment is only captured when the order is processed and shipped.

●     Pending Payments: If there are any issues with your payment (such as declined transactions), we will notify you immediately to resolve the matter. Your order will not be processed until we successfully receive payment.

4. Taxes and Additional Charges

●     Sales Tax: We collect sales tax based on your shipping address. The appropriate sales tax will be calculated during the checkout process, and the total amount will be shown before you complete your payment.

●     Shipping Fees: We offer free shipping for all orders within the United States. International shipping may be subject to additional charges.

●     Other Charges: Any additional charges or fees for special services, such as expedited shipping or custom orders, will be communicated at checkout.

5. Order Confirmation and Invoice

After completing your purchase, you will receive an order confirmation email containing the details of your purchase, including:

●     Order number

●     List of products purchased

●     Total price (including taxes and shipping)

●     Payment method

You will also receive a shipping confirmation email once your order has been shipped.

If you require an invoice for your purchase, you can request one by contacting our customer support team at info@mercaneusa.com.

6. Currency

All prices on Mercaneus.com are listed in USD (United States Dollar). If you are purchasing from outside the U.S., your bank or payment provider may charge additional foreign exchange or transaction fees.

7. Fraud Prevention

To ensure the security of your transaction and protect against fraudulent activity, we may conduct an additional verification process for certain orders. This may include verifying the billing information or requesting additional identification.

If your payment is flagged as suspicious, we will contact you for verification. If the order cannot be verified, we reserve the right to cancel the transaction.

8. Failed Payments

If a payment fails for any reason, we will attempt to process the payment again. If we are unable to collect the payment, we will notify you and allow you to update your payment method.

●     Order Cancellation: Orders with unresolved payment issues will be canceled within 48 hours unless the payment is successfully processed.

9. Refunds

Refunds for canceled orders, returns, or damaged products will be processed using the original payment method. For more details, please refer to our Return & Refund Policy.

Refunds may take 5-10 business days to appear on your statement, depending on your bank or payment provider.

10. Contact Us

If you have any questions regarding payments, billing, or need assistance with your transaction, please feel free to contact our customer support team.

●     Email: info@mercaneusa.com

●     Phone: 805-837-8686