Effective Date: January 1, 2024

At Mercaneus, we prioritize the safety and quality of the products we offer. We are committed to ensuring that all products sold on our website, including electric scooters and accessories, meet or exceed the safety standards and regulations established by the relevant regulatory bodies. This Compliance with Safety and Product Regulations policy outlines the measures we take to ensure the safety of our products and our compliance with applicable laws and standards.

1. Adherence to U.S. Safety Regulations

All products sold by Mercaneus are subject to the safety and regulatory standards required by U.S. authorities, including:

●     Consumer Product Safety Commission (CPSC):
We ensure that all of our electric scooters, including Wide Wheel Pro, ZERO 10X, ZERO 9, and ZERO 8, comply with the safety standards set by the Consumer Product Safety Commission for personal electric vehicles. These standards include specifications related to battery safety, electrical systems, and product labeling to prevent hazards such as fire, electrical malfunction, or mechanical failure.

●     Federal Motor Vehicle Safety Standards (FMVSS):
In compliance with federal guidelines, we ensure that our scooters meet the safety requirements for electric vehicles where applicable. These guidelines cover specifications like speed limitations, lighting requirements, and braking systems.

●     Battery Regulations:
Our lithium-ion batteries, which are integral to our electric scooters, comply with relevant battery safety standards, such as those outlined by the International Electrotechnical Commission (IEC) and the United Nations (UN) for safe transport and handling of lithium-based batteries.

2. Environmental and Hazardous Materials Compliance

We are committed to ensuring that our products are free from hazardous materials and comply with environmental regulations:

●     Restriction of Hazardous Substances (RoHS):
All electric scooters sold by Mercaneus meet RoHS standards, which restrict the use of hazardous substances like lead, mercury, and cadmium in electronic products.

●     Battery Disposal and Recycling:
In accordance with the Resource Conservation and Recovery Act (RCRA) and state-specific regulations, we encourage customers to recycle their old batteries responsibly. We provide clear guidance on how to dispose of or recycle batteries properly and sustainably.

●     Environmental Impact:
We are also dedicated to minimizing our environmental footprint. Our products are designed to be energy-efficient and we take steps to ensure our manufacturing processes and materials comply with sustainability practices.

3. Compliance with Product Labeling and Documentation

We ensure that all of our products meet regulatory requirements related to labeling and documentation:

●     Product Labels:
Each electric scooter is labeled with clear information regarding its intended use, battery specifications, safety warnings, and maintenance instructions. This information complies with regulatory requirements to ensure consumers are properly informed about product safety.

●     Instruction Manuals:
Every scooter comes with a comprehensive user manual that includes safety guidelines, assembly instructions, charging instructions, and proper maintenance information. These manuals are available for download on our website and are provided in the packaging of each product.

●     CE Marking:
For international customers, particularly those in the EU, we ensure that our products meet CE Marking standards, indicating that the product conforms to European health, safety, and environmental protection standards.

4. Compliance with Safety Testing and Certification

We take the following steps to ensure our products undergo proper safety testing:

●     Third-Party Testing:
Our products are tested by accredited third-party laboratories to ensure compliance with the relevant safety standards. This includes mechanical safety tests, battery tests, electrical performance tests, and more.

●     Certification:
We only sell products that are certified to meet or exceed required industry standards. Our electric scooters are tested for electrical safety, mechanical integrity, and fire resistance, with certifications from recognized authorities such as Underwriters Laboratories (UL).

5. Consumer Safety and Reporting

We are committed to keeping our customers safe and ensuring they have access to all necessary information regarding the products they purchase:

●     Consumer Safety Alerts:
We monitor our products for safety issues and compliance with regulatory standards. In the unlikely event that a product is found to be non-compliant with safety standards or regulations, we will issue a safety recall and work to resolve any issues with affected customers.

●     Product Recall Process:
If there is a product recall, we will notify customers directly through email and prominently display relevant information on our website. Customers will be provided with instructions for returning the product or receiving a refund, if applicable.

●     Customer Support:
Our customer support team is always available to assist with any product safety concerns, and we provide clear instructions on how to report safety issues or receive help.

6. Compliance with International Regulations

For international customers, Mercaneus ensures compliance with local product safety regulations, including:

●     EU Regulation:
We ensure that our products sold within the European Union comply with the EU General Product Safety Directive and relevant directives for electrical products, such as the Low Voltage Directive (LVD) and the Electromagnetic Compatibility Directive (EMC).

●     International Shipping Compliance:
We work with logistics partners to ensure that our products comply with all applicable regulations for international shipping, including packaging, labeling, and documentation requirements for cross-border shipments.

7. Ongoing Commitment to Safety

We are constantly improving our processes to ensure product safety and regulatory compliance. This includes:

●     Regularly updating our safety standards and certifications to keep pace with changes in regulations.

●     Partnering with reputable manufacturers and suppliers who also adhere to safety and regulatory standards.

●     Continuously monitoring customer feedback to identify and address potential safety issues.

8. Contact Us for Safety Concerns

If you have any questions or concerns regarding the safety or compliance of our products, please contact us:

●     Email: info@mercaneusa.com

●     Phone: 805-837-8686

We take all concerns seriously and will work to resolve any issues related to product safety and compliance.